REP Convention 2016 Applied Customer Connections

The 2016 REP Convention was held along the scenic Choptank River at the Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina in Cambridge, MD from April 8-10. The SMO, PEH and Dash In retailers and guests joined the Retail Marketing Staff for a fun and informational weekend that included the launch of the REP Mobile app and a tradeshow experience.

The mission: “Applied Customer Connections”; enabling outstanding customer experiences through engagement, education and appreciation.

Hands on Profit Drivers hosted by Shell and Exxon drove home the importance of loyalty and technology, in a fun and interactive way and trade show vendors supported the mission with profit driving, image enhancing products and services retailers need and want. The Friday night APPlication Lounge, provided the perfect environment for relaxing, sharing experiences, and celebrating relationships with mood lighting and music, massages, Oxygen Bars, cigar lounge and s’more’s by the fire. Business meetings and breakout sessions focused on exploring current trends in the fuel and convenience industry, profiling successful retailers, and introducing the customer centric culture while weaving in technology via the REP mobile app.

Bruce Carlettini, Dash In Retail Area Manager, was recognized with the final award of the evening, Area Manager of the Year, in recognition of exceptional performance throughout 2015 in supporting the Delaware market Dash In locations

Special thanks to our Sponsors, vendors, brands and The Wills Group team members for executing a successful convention weekend!

Retailers with the Greatest Merchandise

& Fuel Sales Gains:

Susmita Parekh Bryantown Shell +41% Gasoline

Praveen Jain Hospital Drive Shell +52% Gasoline

Mohammad Anar & Claymont Exxon +36% Gasoline

Mohsan Khatana

Khuda Bakhsh Brandywine Shell +58% Gasoline

Shoukat & Tariq Andres Shell Service +18% Gasoline

Choudhry, Zahid &

Naveed Wahlla

Lobsang Wangkang Executive Shell +20% Gasoline

Nazir Ahmad Route 198 Shell +51% Gasoline

Charles Burge Montgomery Village Shell +62% Gasoline

Birinder Rana & Matthews Road Dash In +28% Merchandise

Jerry Singh

Taj Khan Ashland Dash In +38% Merchandise

Narinder Singh Main Street Dash In +68% Merchandise

2015 Circle of Excellence

Award Recipients

Those retailers who stood out as true brand ambassadors excelling in all business areas, customer focus, growth and compliance:

Malinda & James Suon

MSS Food Mart

Suraj Kumar

Christina Dash In

Bob Weber

Newport Exxon Carwash

Hovhaness Kantuni

Montgomery Village Shell

Natasha Umar

Aerospace Shell

Bob & Nick Patel

Middletown Shell

Sajjad Warraich

Queens Chapel Dash In Swapna Sripada

Elkridge Dash In